Retail
Phone systems for retail stores
Stop wasting time on your technology. Get back to the customers in your store.
Incoming callStore line
Phone menu
- 1Opening hoursRecorded message
- 2Main storeFloor cordless handsets
- 3Second locationTransfers like a desk phone
Both stores sit on one system with one set of extensions and one bill.
Problems we solve
Built for staff who are not at a desk
Retail staff should be with customers, not tethered to a back office handset. We look at how calls reach the floor, how you cover multiple locations, and what your current setup costs per store per month.
We have a short write-up on this, how we improve a retail operation. Ask on the contact form and we will email it over, usually the same working day.
How a typical setup works
What we usually configure for a retail business. Every store is different, so we set it up with you rather than from a template.
Opening hours on a recording
Callers asking when you are open press one option and hear your hours, so staff on the floor are not answering the same question all day.
Staff reachable on the floor
Cordless handsets and the mobile app keep staff reachable while they are with customers rather than tied to a phone in the back office.
Two stores, one system
Every location sits on one system with one set of extensions, so a call transfers between stores the same way it transfers between desks.
Text from the store number
Customers can text the store's number, and replies go out from the business rather than from an employee's own phone.
Genesee County
Working locally
We work with retail businesses across Grand Blanc, Flint, Fenton, Davison and Burton, including operations running more than one location. Multi-site is where most retail phone setups fall down, because each store ends up with its own separate service and its own separate bill. Being local means we can walk both stores rather than quoting from a spreadsheet.
- Grand Blanc
- Flint
- Fenton
- Davison
- Burton
Incredible service, fast response and local support that beats being sent to 1-800 number.
What we would look at
Questions we get asked
- Can we transfer a call between two stores?
- Yes. Multiple locations sit on one system with one set of extensions, so a transfer between stores works exactly like a transfer between desks.
- Do staff have to stay near a handset?
- No. Cordless handsets and the mobile app both keep staff reachable while they are on the floor, which is where you would rather they were.
- Can we keep our existing numbers?
- Yes, including numbers for each location. Moving the numbers over is part of the job, and the old numbers keep working until the new system is answering.
Related reading
One system, one bill, however many stores
The Cost Clarity Audit adds up what each location is paying today and shows you what consolidating would look like. Free and no obligation.