Law Firms
Phone systems for law firms
Using our technology your firm can do more with less.
Incoming callFirm line
Phone menu
- 1New inquiryIntake team
- 2Existing clientAttorney, desk then cell phone
- 0ReceptionFront desk
An attorney in court gets the call on their cell phone, the same as at their desk.
Problems we solve
Built for a firm that bills by the hour
Every minute spent chasing a message is a minute not billed. We look at how calls route when a partner is in court, how voicemail reaches people who are out of the office, and where the day is leaking time you could have recorded.
We have a short write-up on this, four ways to improve efficiency in your law firm. Ask on the contact form and we will email it over, usually the same working day.
How a typical setup works
What we usually configure for a law firm. Every firm is different, so we set it up with you rather than from a template.
New inquiries go straight to intake
Prospective clients choose a menu option that rings the intake team, so a new matter is not left waiting in a partner's voicemail.
Calls follow attorneys to court
The same extension rings the desk phone, the desktop app and the cell phone, in the order you choose, so a transferred call reaches an attorney wherever they are.
Recording, set per user
Call recording is off unless you turn it on. Given privilege, we normally enable it per user rather than firm wide, with access to recordings permissioned.
Connected to the tools you use
The phone system can connect to the applications you already run, including Salesforce and Zoho, so call history sits next to the client record.
Genesee County
Working locally
We look after firms in Flint, Grand Blanc, Fenton and across Genesee County. For firms with attorneys in court or working between offices, the useful thing about being local is that we can see the actual premises before quoting. Several of the older buildings downtown have cabling that will not carry what a modern practice needs, and that is something you want to find out during a survey rather than after a system has been bought.
- Flint
- Grand Blanc
- Fenton
Incredible service, fast response and local support that beats being sent to 1-800 number.
What we would look at
Time is literally money
In a law firm, time is the product. Our technology is aimed at the places where it leaks. We keep a short efficiency checklist for legal practices. Ask us for a copy and see how your firm compares.
Questions we get asked
- Can calls follow an attorney who is out of the office?
- Yes. The same extension rings the desk phone, the desktop app and the cell phone, and you choose the order. A call transferred to an attorney in court reaches them the same way it would at their desk.
- Are calls recorded, and can we control that?
- Recording is available and it is off unless you turn it on. Given privilege considerations, we would normally configure it per user rather than firm wide, and access to recordings is permissioned.
- We bill by the hour. Does this actually save time?
- The honest answer is that it saves time in small amounts across a lot of people, mostly in messages that reach the right person first time. Whether that is worth it depends on your headcount, which the cost audit will tell you.
Related reading
Time you cannot record is time you cannot bill
The Cost Clarity Audit finds what your firm is spending on communications and where it is going. Free and without obligation.